E63 - Worldline: A Global Leader in Payments with Local Expertise and Customised Solutions | Justin Passalaqua, Country Director, Canada

In this episode of The Payments Show Podcast, I spoke to Justin Passalaqua who is the Country Director for Worldline in Canada.

Worldline is the 4th largest payments company in the world, and is used by merchants, banks and acquirers.

Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.show

Summary of topics discussed:
1. UX and UI
2. Working with ISVs
3. Niche and Vertical Markets
4. Direct and Indirect Relationships with End Customers
5. Customer Support
6. Humanising Payments
7. Getting Banned from Payment Platforms
8. Reducing Friction
9. Fraud
10. Invoicing is Finally Dying
And much more…

Details:
- Recorded on 07 Mar 2023
- Host: Satwant Phull, Founder of Digital Money Lab
- Guest: Justin Passalaqua, Country Director, Worldline

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Worldline: bambora.com (Bambora will now be known as Worldline)

Chapters

• 0:00 Introduction
• 1:33 Overview of Worldline
• 6:05 The Solution and UX/UI
• 8:35 Working with ISVs
• 9:30 Niche Vertical Markets
• 11:43 Direct and Indirect Relationship with End Customers
• 12:30 Great Customer Support vs the Rest
• 13:40 Humanising payments
• 15:57 Getting Kicked Off Payment Platforms
• 17:34 eCommerce and Focus
• 18:36 Reducing Friction
• 20:46 Fraud and Security
• 21:46 Where the Opportunities Lie: Niches
• 23:28 Fixing Poor Payment Experiences
• 29:52 The Future
• 31:50 Invoicing is Finally Going Away
• 32:48 Cashier less Stores: Unnecessary Complexity?
• 36:12 Getting Started with Worldline
• 39:04 Chit Chat