The Payments Show Podcast

EP. 013 - Fast Debt Collection with Amazing Customer Experience - Lachlan Heussler, InDebted

May 23, 2020 Satwant Phull Episode 13
The Payments Show Podcast
EP. 013 - Fast Debt Collection with Amazing Customer Experience - Lachlan Heussler, InDebted
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The Payments Show Podcast
EP. 013 - Fast Debt Collection with Amazing Customer Experience - Lachlan Heussler, InDebted
May 23, 2020 Episode 13
Satwant Phull

In this episode of The Payments Show Podcast, I spoke to Lachlan Heussler who is the is the Chief Commercial Officer of InDebted.

InDebted is disrupting the Debt Collection industry by using the latest machine-learning and messaging technologies to provide customers with faster, more convenient and flexible ways to pay and settle their outstanding debts.

Summary of topics discussed:

1. Digital-First Communication and Messaging
2. Deliver an Amazing Customer Experience for People in Debt
3. Optimised for Mobile Experience
4. Highly Personalised Customer Journey
5. Automated Compliance Framework
6. InDebted Staff Compensated on Positive Outcomes
7. Helping Customers with their Financial Fitness
8. Advanced Machine Learning Adapts to Customers
9. High Conversion Rate
10. Settlement Campaigns

10m Highlights Version: click here

Details:
- Recorded on 14 May 2020
- Host: Satwant Phull, Founder of Digital Money Lab
- Guest: Lachlan Heussler, Chief Commercial Officer at InDebted

[Next Steps]
- Get in touch with Satwant: click here
- InDebted: Website | Twitter

Show Notes

In this episode of The Payments Show Podcast, I spoke to Lachlan Heussler who is the is the Chief Commercial Officer of InDebted.

InDebted is disrupting the Debt Collection industry by using the latest machine-learning and messaging technologies to provide customers with faster, more convenient and flexible ways to pay and settle their outstanding debts.

Summary of topics discussed:

1. Digital-First Communication and Messaging
2. Deliver an Amazing Customer Experience for People in Debt
3. Optimised for Mobile Experience
4. Highly Personalised Customer Journey
5. Automated Compliance Framework
6. InDebted Staff Compensated on Positive Outcomes
7. Helping Customers with their Financial Fitness
8. Advanced Machine Learning Adapts to Customers
9. High Conversion Rate
10. Settlement Campaigns

10m Highlights Version: click here

Details:
- Recorded on 14 May 2020
- Host: Satwant Phull, Founder of Digital Money Lab
- Guest: Lachlan Heussler, Chief Commercial Officer at InDebted

[Next Steps]
- Get in touch with Satwant: click here
- InDebted: Website | Twitter