The Payments Show Podcast
The Payments Show helps businesses learn how to use the latest payments and financial technology to increase sales conversion and cut costs. Hosted by Satwant Phull.
The Payments Show Podcast
Fast Debt Collection with Amazing Customer Experience - Lachlan Heussler, InDebted
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In this episode of The Payments Show Podcast, I spoke to Lachlan Heussler who is the is the Chief Commercial Officer of InDebted.
InDebted is disrupting the Debt Collection industry by using the latest machine-learning and messaging technologies to provide customers with faster, more convenient and flexible ways to pay and settle their outstanding debts.
Summary of topics discussed:
1. Digital-First Communication and Messaging
2. Deliver an Amazing Customer Experience for People in Debt
3. Optimised for Mobile Experience
4. Highly Personalised Customer Journey
5. Automated Compliance Framework
6. InDebted Staff Compensated on Positive Outcomes
7. Helping Customers with their Financial Fitness
8. Advanced Machine Learning Adapts to Customers
9. High Conversion Rate
10. Settlement Campaigns
Details:
- Recorded on 14 May 2020
- Host: Satwant Phull
- Guest: Lachlan Heussler, Chief Commercial Officer at InDebted
[Next Steps]
- InDebted: indebted.co | @indebtedhq