In episode 87 of The Payments Show Podcast, I spoke to Dan Moshkovich, VP of Marketing at Chargeflow.
Chargeflow helps eCommerce brands recover chargebacks automatically using AI and software.
VIDEO and PDF Transcript:
- click here https://thepaymentsshow.substack.com/p/87
Summary of topics discussed:
(00:21) - Start
(01:09) - Chargeback Stats
(05:04) - 80/20: "Friendly" Fraud vs "Real" Fraud
(08:50) - Easier Than Ever To File a Chargeback
(11:26) - Differing Win Rates in Different Industries
(16:37) - Solution Overview: 100% Success-based Fees Only
(21:53) - ChargeResponse and ChargeScore
(26:25) - Human Last Line of Defence
(27:40) - Chargeflow Alternatives: Their Weaknesses
(30:30) - Getting Started with Chargeflow
(32:29) - Customer Success Stories
(34:07) - Scams and Frauds: Organized Crime is a Major Threat
(37:51) - "To Catch a Fraudster" Podcast
(39:11) - Chargebacks Are NOT a "Cost of Doing Business"
(41:15) - Chargeflow in 2024 and Beyond
(42:27) - Chit Chat
Details:
- Recorded on 28 Feb 2024
- Host: Satwant Phull
- Guest: Dan Moshkovich, VP of Marketing, Chargeflow
[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Chargeflow: chargeflow.io | @chargeflowhq