The Payments Show Podcast

E63 - Worldline: A Global Leader in Payments with Local Expertise and Customised Solutions | Justin Passalaqua, Country Director, Canada

March 22, 2023 Episode 63
The Payments Show Podcast
E63 - Worldline: A Global Leader in Payments with Local Expertise and Customised Solutions | Justin Passalaqua, Country Director, Canada
Show Notes Chapter Markers

In this episode of The Payments Show Podcast, I spoke to Justin Passalaqua who is the Country Director for Worldline in Canada.

Worldline is the 4th largest payments company in the world, and is used by merchants, banks and acquirers.

Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.show

Summary of topics discussed:
1. UX and UI
2. Working with ISVs
3. Niche and Vertical Markets
4. Direct and Indirect Relationships with End Customers
5. Customer Support
6. Humanising Payments
7. Getting Banned from Payment Platforms
8. Reducing Friction
9. Fraud
10. Invoicing is Finally Dying
And much more…

Details:
- Recorded on 07 Mar 2023
- Host: Satwant Phull, Founder of Digital Money Lab
- Guest: Justin Passalaqua, Country Director, Worldline

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Worldline: bambora.com (Bambora will now be known as Worldline)

Introduction
Overview of Worldline
The Solution and UX/UI
Working with ISVs
Niche Vertical Markets
Direct and Indirect Relationship with End Customers
Great Customer Support vs the Rest
Humanising payments
Getting Kicked Off Payment Platforms
eCommerce and Focus
Reducing Friction
Fraud and Security
Where the Opportunities Lie: Niches
Fixing Poor Payment Experiences
The Future
Invoicing is Finally Going Away
Cashier less Stores: Unnecessary Complexity?
Getting Started with Worldline
Chit Chat