E62 - Dwolla: The Payment Platform that Powers Innovation, with Dave Glaser, President and COO

In this episode of The Payments Show Podcast, I spoke to Dave Glaser who is the President and COO at Dwolla.

Dwolla helps companies to power sophisticated account-to-account payment solutions via their low code API and Partnership ecosystem.

Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.show

Summary of topics discussed:
1. From Retail to B2B Payments
2. New Layer for Payments
3. From ACH to FedNow
4. "Funds Flows": More Than Just Moving Money
5. Profitability Over Growth At All Costs
6. Digital Reimbursements
7. New vs Legacy Customers
8. Dwolla Wallet
9. Virtual Account Numbers and ACH Account Routing
10. Fraud and Security
And much more…

Details:
- Recorded on 01 Mar 2023
- Host: Satwant Phull, Founder of Digital Money Lab
- Guest: Dave Glaser, President and COO, Dwolla

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Dwolla: dwolla.com | @dwolla

Chapters

• 0:00 Introduction
• 2:16 Dwolla's History: From Retail to B2B Payments
• 3:23 What Caused the Pivot?
• 4:33 New Layer for Payments
• 7:22 From ACH to FedNow
• 7:59 "Funds Flows": More Than Just Moving Money
• 9:37 Rich Data
• 10:44 Case Studies and Use Cases
• 12:18 Reducing Operational Costs
• 12:55 Profitability Over Growth
• 13:29 Digital Reimbursements
• 14:12 New vs Legacy Customers
• 14:58 Working with Dwolla
• 17:42 Dwolla Wallet
• 19:01 Virtual Account Numbers and ACH Account Routing
• 20:18 How Are Funds Protected or Insured?
• 21:11 International Payments
• 22:40 Crypto Forces Innovation... and Increases Risk
• 24:22 Fraud and Security
• 28:45 Dwolla's Business and Fees
• 29:48 Terrible Payment Experiences: Friction
• 35:59 Get Started: Contact Details
• 36:52 Future Predictions
• 39:17 Chit Chat