The Payments Show Podcast

E51 – Owning the Entire Software & Payments Stack: Why WorkWave Took Full Control and Gained Competitive Advantage - David Giannetto, WorkWave

July 08, 2022 Satwant Phull Episode 51
The Payments Show Podcast
E51 – Owning the Entire Software & Payments Stack: Why WorkWave Took Full Control and Gained Competitive Advantage - David Giannetto, WorkWave
Show Notes Chapter Markers

In this episode of The Payments Show Podcast, I spoke to David Giannetto who is the CEO of WorkWave.

WorkWave is a company which provides Field Service Management Software for industries including Cleaning, Pest Control, Plumbing, Electrical, HVAC and many more. WorkWave made a strategic decision to take full control of their payment systems and developed an in-house solution so that they could deliver a superior customer experience.

Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.show

Summary of topics discussed:
1. Payments Facilitator vs Embedded Payments
2. Controlling the Stack
3. Off The Shelf vs Custom Solution
4. Poor Service From Payment Processors
5. Payments Are Eating The World
6. Organizational Structure
7. Money Should Just Flow: Become Invisible
8. March 2020: A Key Decision for a Superior Customer Experience
9. Results in the Field: The New Stack
10. Transparency of Fees: The Blowback!
And much more…

Details:
- Recorded on 27 Jun 2022
- Host: Satwant Phull, Founder of Digital Money Lab
- Guest: David Giannetto, CEO, WorkWave

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com
- Get in touch with David: LinkedIn: bit.ly/3NQHBSb
- WorkWave: workwave.com | @WorkWave

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Introduction
Start
Service Providers
Payments Facilitator vs Embedded Payments
Controlling the Stack
Off The Shelf vs Custom Solution
Poor Service From Payment Processors
Payments Are Eating The World
Organizational Structure
Money Should Just Flow: Become Invisible
March 2020: A Key Decision for a Superior Customer Experience
Results in the Field: The New Stack
Transparency: The Importance of Customer Education!
Infrastructure is Being Commoditised
The Future
Increasing Revenue per Customer
Gateway Integration
Lockdown Boom
Being a Strong Leader
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