E46 - Voice AI for Revenue Recovery - Rana Gujral, Behavioral Signals

In this episode of The Payments Show Podcast, I spoke to Rana Gujral who is the CEO of Behavioral Signals.

Behavioral Signals develops AI technology to analyse human behaviour from voice-data in order to increase the outcomes of customer conversations in Contact Centres and for Revenue Recovery.

Click through the Chapters Menu at the top of the episode webpage here: http://thepayments.show

Summary of topics discussed:
1. Deduce Intelligent and Actionable Insights from Voice Data
2. Increase Conversions by Predicting Intent
3. Match Sales Reps to Customers Using AI Mediated Conversation
4. Use Cases: Sales, Debt Collection, Customer Service
5. Reduce Staff Attrition
6. Positive Experiences even when Customer Outcome is Bad
7. Use AI Models with Any Language
8. Increase Forecasting Accuracy
9. Increase First Call Resolution (FCR)
10. Customer Touch Points and Personalisation

And much more…

Details:
- Recorded on 24 Feb 2022
- Host: Satwant Phull, Founder of Digital Money Lab
- Guest: Rana Gujral, CEO, Behavioral Signals

[Next Steps]
- Get in touch with Satwant: digitalmoneylab.com | @SatPhull
- Get in touch with Rana: linkedin.com/in/ranagujral
- Behavioral Signals: behavioralsignals.com | @behaviorsignals

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